Check that the charger supplied is working ( green led on ). Connect the charger to the MagneticDays and turn it on. 

Warning! the battery of the smart trainer is recharged ONLY when it’s powered on

The JARVIS requires a 12V 3A power supply, you can use an alternative power supply if it respects the specifications. However, please contact the MD support to report the problem.

NO, even if the power connector is the same size and shape, in general the power supply of your PC is NOT compatible with the platform.

If used, the battery and electronics parts of the MagneticDays System may be damaged and the warranty may be voided.

The MagneticDays battery (when fully charged) guarantees a period of 4 hours of continuous operation. 

The battery reaches its maximum capacity after a few complete charge/discharge cycles. In the first phases of use it’s therefore normal that the duration is shorter.

Carry out at least 4 charging cycles on the battery, and if the problem persists, contact the customer service.

Check that you have entered the access data you selected correctly during registration, paying attention to any capital letters or symbols. 

The list of Workouts and general data are linked to the individual account, to access them on your new account contact support, which will help you in the recovery.

NO, in the password field you must enter the password chosen during the registration phase on the MagneticDays website.  If you no longer remember your password, you can request a reset by clicking HERE 

The username cannot contain spaces or special characters. Verify that the username you have chosen is only composed of alphanumeric characters.

To log into the App you need to enter the email address associated with your MD Account, not your username.

MagneticDays supports the standard FE-C communication protocol. You can activate FE-C mode on your MD from the Settings -> ANT+ TX section by selecting FE-C.

With the latest firmware update ( 03.00.A/B41 – 04.00.C/D30 ) all MD smart trainers model JARVIS, support the Bluetooth FTMS protocol, which allows BLE connection with all platforms, both Android and iOS ( except – at the moment – Rouvy AR for problems not depending on us ).

For the moment the MD4/25 and MD6/30 models do NOT support BLE FTMS connection.

YES, to connect the MD to Garmin, you can activate either ANT+ TX POWER or ANT+ TX FE-C mode, depending on your Garmin’s compatibility.

To find out all the steps of the procedure to activate the desired mode, please refer to the Sensors video tutorial.

MD doesn’t communicate the speed data, so it isn’t possible to make such pairing.

The MagneticDays System supports the FE-C communication standard.

If the platform you want to use supports the FE-C protocol then it is compatible with MagneticDays. Please refer to the platform website.

YES, Zwift is compatible with the MagneticDays System and can be used in various modes of use. You can find out more by watching the Zwift BLE and Zwift ANT+ tutorial videos, or by reading the manual for more detailed information.

Zwift is fully compatible with the MagneticDays System and can be used in various operating modes:

1. APP MD WiFi ( VIRTUAL GEAR ) via ANT+ FE-C [ the MD app controls the roller ]

Device 1 (smartphone/tablet) : MD WiFi App (ANT+ mode)

Device 2 (PC) + ANT+ key : Zwift App

2. APP MD WiFi ( VIRTUAL GEAR ) via BLE [ MD app controls the roller ] *

Device 1 (smartphone/tablet) : MD WiFi App (BLE mode)

Device 2 (smartphone/tablet) : Zwift App (via BLE)

3. ZWIFT APP [ Zwift app controls the roller ]

Device 1 (smartphone/tablet) : Zwift App (via BLE)

4. ZWIFT APP [ Zwift app controls the roller ] **

Device 1 (PC) + ANT+ key : Zwift App

* only available for JARVIS models
** available for JARVIS – MDE 4/25 – MDE 6/30 models

No, Virtual Gear mode is an additional feature we developed.
Zwift can be used independently of the MD WiFi App, in that case it’s Zwift that takes control of the MD brake.

NO, in order to connect the MD smart trainers to Zwift, you must use an ANT+ USB2 or mini ANT+ USB stick. The old USB1 models do not allow the connection between MD and Zwift.

YOU CAN’T USE all the sticks which:

• on the info printed on the back of the stick have the label “USB1-Wireless USB Stick”.
• the old model ANT+ keys from Garmin, where the inner part of the key is white

Only the ANT+ USB2 or mini ANT+ USB models are compatible (you can find the accessory also available on our store here!).

Despite it’s not in our competence, we remind you that Zwift is only compatible with ANT+ USB2 sticks and NOT compatible with older USB1 sticks. Please check the compatibility on the Zwift website anyway.

No, you can safely use a single device where the Zwift app directly controls your MD.

MagneticDays has developed the Virtual Gear functionality in order to improve the user experience, but the use of this mode is NOT mandatory!

YES, platforms like Bkool or Rouvy AR are compatible with the MagneticDays System. You can find out how with our video tutorials

No, Virtual Gear mode is an additional feature that we have developed.
The most popular cycling apps, such as Zwift, Bkool or FulGaz, can be used independently from the MD WiFi app, in that case it is the platform that takes control of the MD brake.

Using these apps directly you only need 1 device!

No, you can use a single device where the third party cycling app directly controls your MD.
MagneticDays has developed the Virtual Gear functionality in order to improve the user experience, but the use of this mode is NOT mandatory!

The update of our apps depends on which device the app is installed on.

Please refer to the guidelines of the manufacturer of your device or operating system (e.g. App Store or Google Play Store update procedure) to perform the updates or to have more information on the procedures.
In any case, you can manually update the app downloaded and installed on your device, or allow it to be updated automatically.

Updating the app gives you access to the latest features and improves security and stability.

With the system upgrade to version 14 for iPhone and iPad, Apple has introduced a new control for the connection to external devices through its local network.

After updating your device’s operating system, the first time you connect to the roller, when you open the MD WiFi app you will get a system alert: “MD WiFi would like to detect devices on your local network and connect.” Click OK, this way the app will be able to detect the trainer on your local network (wifi generated by the roller) and connect to it.

If you accidentally clicked on Don’t worry about it:

• go to Settings
• scroll down the list of apps installed until you find the MD WiFi app
• access the app settings
• activates the Local network option

Your permission is requested only the first time you connect to JARVIS after updating your operating system. Once the authorization to use the local network is granted, the connection is made directly.

There is a known compatibility problem between the MD WiFi App and Android versions earlier than 5.

If your device has a version of Android pre-5, you need to go back to an earlier version of the MD App. In this case you need to contact support.

With the release 2.9.3 of the MD WiFi app, we introduced the new icon, in line with the other apps we have developed.

The app hasn’t disappeared, it just changed its look, just look for it in your apps!

With the system upgrade to version 14 for iPhone and iPad, Apple has introduced a new control for connecting to external devices through a local network.

After updating your device’s operating system, the first time you connect to the roller, when you open the MD WiFi app you will get a system alert: “MD WiFi” would like to find and connect to devices on your local network. This app will be able to discover and connect to devices on the networks you use”. Click on OK, so the app will be able to detect the trainer on its local network (wifi generated by the roller) and connect to it.

If you accidentally clicked on Don’t Allow no problem:

1. go to you device Settings (general settings of the iPhone or iPad not of the app)
2. scroll down the list of available installed apps until you find the MD WiFi app
3. access the app settings
4. enable the Local Network option

Your authorization is requested only the first time you connect to JARVIS after updating your operating system. Once authorization to use the local network is granted, the connection is made directly.

Go to the App page of our website to find the latest version of the Software available for download.

If you click the [Download latest version] button, you will start downloading the file with the .exe extension to install the latest version.
After the download is complete, you must close the program (if it’s still open) and start the installation of the latest version by selecting the file you just downloaded and following the instructions.

Under the download button you will also find all the information about system requirements and device compatibility.

Go to the App page of our website to find the latest version of the Software available for download.

The update is done in two steps:

1. Installation of the MD Update program on your pc. This allows you to update the firmware of the smart trainer, therefore it’s NOT the actual update.
2. Installation of the firmware update on the trainer connected to the pc via USB cable.

The procedure for the installation and updating of the firmware is available online on the manuals page.

The only software installation on the PC is NOT the actual firmware update of the smart trainer.

After you have installed the software downloaded from the site (MD Update):

1. Connect the roller to the PC using the USB cable
2. Start the program
3. Click on the Update button

At the end of the update you will see the message Updating END

WARNING! Never disconnect the roller from the PC during the update. This locks the procedure, and requires the support of MD service technicians.

Our Smart Trainers are shipped from the factory with the latest available firmware version installed.

It may happen that the version published on the site is previous to the version installed on the product, in this case no update is necessary, for this reason the button is not clickable.

Following a failed firmware update (due to problems on the PC or early disconnection of the USB cable) the roller may remain in “update” mode.

In this mode the PC no longer recognizes the roller and also the WiFI bluetooth and ANT+ connections don’t work. In this case it’s necessary to contact the support service.

There are 3 USB doors on the JARVIS, make sure you have inserted the cable into the correct one. Refer to the installation manual.

If the connection problem persists, please contact the support service.

YES, you don’t need an internet connection to train. You can download the workouts to be performed when you have an internet connection; the workouts are stored on your device. Similarly, once a workout has been performed and saved, it is stored in the device.

Then, when you have an internet connection and open the MagneticDays MD WiFi App, it automatically synchronizes.

YES, the MagneticDays, in Access Point mode, creates its own WiFi network, to where you connect your device. Alternatively (only on PC) you can connect the smart trainer directly via USB cable.

YES, MD platforms support Station Mode connection. You can see the specific video tutorial for more details.

Try disconnecting the mobile data network. 

Only the JARVIS models, and the MDE 4/25 and MDE 6/30 models that have upgraded the electronic board by adding the WiFi module are able to generate their own WiFi network, and therefore allow you to connect the trainer to the app.

• If you have a JARVIS or an old updated model, please contact support to check for any problems with the electronic board.
• If you do not know which model you have or are not sure of compatibility, please contact support and tell them the serial number of the roller to identify it.

How to identify the serial number and model?

With the system upgrade to version 14 for iPhone and iPad, Apple has introduced a new control for connecting to external devices through its local network.

After updating your device’s operating system, the first time you connect to the roller, when you open the MD WiFi app you will get a system alert: “MD WiFi would like to find and connect to devices on your local network” Click OK, this will allow the app to be able to discover and connect to your JARVIS on the network (wifi generated by the roller) you use.

If you accidentally clicked on Don’t Allow there are no problems:

1. go to Settings
2. scroll down the list of installed apps until you find the MD WiFi app
3. access the app settings
4. activates the Local network

The authorization is requested only the first time that you connect to JARVIS after updating the operating system. Once the permission to use the local network is granted, the connection is made directly.

This is normal, when the roller is configured in STATION MODE, it no longer creates its network, but instead connects to the WiFi network set up during STATION MODE configuration. To see how to set up your network correctly watch the video tutorial!

When you switch from ACCESS POINT to STATION MODE or reverse, you must SHUT OFF and then ON again for the change to take effect.

When the roller is running in STATION MODE, the quality of the connection can be influenced by many factors, for example:

• the strength of the wifi signal you are using
• other devices on the network
• by the performance of the router that creates the wifi network

In this case we recommend using the ACCESS POINT mode, which guarantees a direct connection between your device and the smart trainer.

You can refer to the videos dedicated to the two operating modes, where you will find all the steps with detailed instructions on how to switch from one mode to the other.

• ACCES POINT MODE
• STATION MODE

It can happen that some parameters, such as the network name or password, are configured incorrectly. If this happens, it’s no longer possible to connect via WiFi to the roller.

To solve the problem you have two options:

• Connect the trainer to a Windows PC via USB cable, and correct the settings using the MD Training software.
• Perform the trainer RESET. The reset procedure resets the roller to ACCESS POINT mode. All the steps of the reset procedure are described in the last page of the trainer user manual.

The MD WiFi App is compatible with MD models equipped with a WiFi module.
This includes all JARVIS and J-BIKE models and MDE 4/25 and MDE 6/30 models that have upgraded their electronic board by adding the WiFi module.

If you do not know which model you have* or are not sure of compatibility, please contact support and tell them the serial number of the identification roller.
* JARVIS models can be recognized by the presence of the brake panel and battery on the back of the roller, if they are not present it is a previous model (MDE 4/25 or MDE 6/30) independently of the color.

How to identify the serial number and model?

To access the App you must enter the email address associated with the MD account, and not the username.

AutoTest results are available:

• in the App on the device where the training was performed [ Menu > Activities ].
• on your MD profile (MagneticDays personal page)

Learn more >

The routes are visible on the App only if you select the MD Route mode.
From the menu select Training Mode > MD Route, and then return to Workouts to select the track.

Check that the device is connected to the Internet.
To synchronize, and then download the workouts you want to perform ( WORKOUTS ) and load the workouts you have performed ( ACTIVITIES ) you need an internet connection.

When the device is connected to the WiFi network created by the smart trainer ( Access Point mode ), it’s automatically excluded from the internet. Then check that the device is connected to a WiFi network with Internet access, or use a mobile data connection.
Using the mobile data connection may cause costs due to data traffic, refer to your data plan or contact your operator.

Check that the device is connected to the Internet. To synchronize, and then download the workouts to be performed ( WORKOUTS ) and upload the workouts performed ( ACTIVITIES ) is necessary to connect your device to the Internet.

When the device is connected to the WiFi network created by JARVIS (Access Point mode), it’s automatically excluded from the Internet. Then check that your device is connected to a WiFi network with Internet access, or that it uses a mobile data connection.
Using the mobile data connection may result in data traffic costs, refer to your data plan or contact your operator.

The workout you performed is saved inside the device until it’s synchronized, so it must be done from the same device you used during the workout.

From the Activities section [ Menu > Activities ] you can see the list of workouts you have performed with the device.
Next to each workout you have done you can see its synchronization status.

learn more >

The MD WiFi app is the best solution to control MD smart trainers and do your workout, so we recommend using it instead of PC software.
If your device’s screen is too small, you can always connect it to a larger screen such as a TV/Monitor via HDMI cables specially designed to duplicate your device’s screen.

The cables (not supplied by O.R.F.) are easy to use and commercially quite low price. They generally consist of three ports:

• HDMI – TV / Monitor
• USB – Power Supply (Charger)
• Lighting / USB-C / Micro USB – Based on the device model used (iOS or Android)

In order to duplicate your device’s screen on a larger screen (mirroring), and to get a better view of your workout while using the MD WiFi app, you need the following tools:

• Smartphone/Tablet
• Monitor/TV (NO Computer) with 1 free HDMI input
• HDMI cable → which you can also find on our shop ( HDMI – USB cable )
• USB cable supplied with the device → you can also find the main types on our shop ( Apple Lightning cable – USB C Android – Micro USB Android )
• USB power supply

NO. Connecting the HDMI cable of the phone/tablet with a computer would cause (with very high probability) serious damage to the PC and the HDMI cable.

In case of any accident resulting from the incorrect use of the cable in these terms, or in similar circumstances, O.R.F. s.r.l. DOES NOT BE RESPONSIBLE FOR THE INCIDENT and DAMAGES PROVIDED.

Connecting your Apple iOS device to a larger screen such as a TV or Monitor (NO Computer) is very simple.
Apple devices doesn’t need third parties apps or special procedures, the cable is Plug&Play

1. Connect the USB connector of the HDMI cable to the power adapter
2. Connect the HDMI connector to the socket on your monitor/TV
3. Connect to the female USB connector the cable of your device
4. Connect the lightning cable to your iPhone/iPad

Connecting your Android device to a larger screen such as a TV or Monitor (NO Computer) is very simple.

Depending on your model you can perform two procedures, below the procedure using the free EZCast app.

1. Connect the USB connector of the HDMI cable to the power adapter
2. Connect the HDMI connector to the port on your monitor/TV
3. Connect the cable of your device (USB C or Micro USB) to the female USB connector.
4. Download the free EZCast app from GooglePlay Store to your device
5. Connect the cable to your device
6. Open the EZCast app
7. Click on the cable icon in the upper right corner of the screen
8. Click on USB Tethering Mode > OK
9. In the Settings screen that opens enable USB Sharing
10. Click on the cable name “MiraPlugXXXXX”.

Due to copyright protection (HDCP), public sharing of screen content may be prohibited by some video service providers (such as Netflix, Amazon Video, Hulu and other websites).

The product has been tested with MD systems and sold for use with the MagneticDays platform (screen mirroring of the MD WiFi app), O.R.F. is not responsible for compatibility with any other external platform, so please refer to the manufacturer Amanka-EU, or the video service provider’s website.

The product has been tested with MD systems and sold for use with the MagneticDays platform (screen mirroring of the MD WiFi app), O.R.F. is not responsible for compatibility with any other external platform, so please refer to the manufacturer Amanka-EU, or the video service provider’s website (ref. HDCP copyright protection).

In that case check:

1. You have connected the cable to the power supply.
2. That you have selected the correct video source on your Monitor/TV. Many Monitors/TVs have more than one HDMI port or more than one input video source. Check that you have correctly selected the video source that matches the port where the HDMI cable is attached.